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Terms and Conditions

Sales and delivery

Experience ticket and order confirmation will always be sent to the email address provided.

Responsibility for the experience ticket passes to you as the consumer at the time you receive the ticket.

Once you have paid for an experience, the experience ticket will always be sent to the email address provided. If you do not receive an email, you should first check whether our email has ended up in your junk email or promotions folder. If it is not there, you can contact us directly for help.

Responsibility for the experience ticket passes to you as a consumer at the time you receive the ticket by email, and you should therefore check as soon as possible whether the contents of the email and the experience ticket match the order and order confirmation.

Awards

VAT

All VisitNordfyn prices are quoted in DKK and include VAT. Exceptions are experiences which, based on their content and nature, are exempt from VAT in accordance with the rules of the VAT Act.

Experience Gift Card

Our gift card is an amount gift card that can be used as a means of payment.

Our gift cards cannot be added together and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.

*We reserve the right to cancel the order if this is not complied with. *

Price and printing errors

We reserve the right to cancel the order if there is a material and/or manifest error on our website, social media, newsletters and other mailings. We reserve the right to cancel the order.

Cancellation Policy

The guided tours can usually not be cancelled or rebooked.

However, If something has happened making it impossible to participate in the tour on the intended date, we can rebook the tour to another date. However, please note that we can only rebook to other existing dates. A tour can only be rebooked if you contact VisitNordfyn no later than 2 weeks before the tour was supposed to take place.

Be aware that the experiences often involve preparations that involve expenses to be covered, and therefore you will not be able to get the money back for the experience.

On the day: If something unpredictable has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so they know that you are not attending anyway. Contact details can be found on the booking confirmation.

Alternatively, as a rule, you are welcome to give your ticket to another side.

However, you must notify the experience manager at info@visitnordfyn.dk if you have given your ticket to another person. It is important that the right participants can be contacted.

Weather conditions

Safety and good conditions are top priority. Therefore, the weather can sometimes make it impossible to endure the experience. Should this happen, the experience manager will contact you.

If experience managers choose to cancel

Of course, our experience managers do everything possible so that you can get out and experience. However, unforeseen events can happen, e.g. in case of illness, road conditions and the like, where there is no choice but to cancel. Should that happen, you will be contacted by the person in charge by phone/SMS and then by email.

If the experience manager chooses to cancel due to too few enrollees, scheduling errors or the like, the cancellation must be made no later than 1 day before the start of the experience.

In case of cancellation and questions about this, you are always welcome to contact us.

Security

Through our software provider Durable, we use SSL, and this means that your credit card information is processed encrypted.

If you pay by credit card, you are safe from misuse because you can refuse a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online business that uses SSL. VisitNordfyn uses SSL, which means that your credit card information is processed encrypted.

Liability & Insurance

Accidental liability and any insurance liability rests with the participant her- or himself.

Requirements upon arrival for the experience

Please arrive at least 5 minutes before the start time of the experience. Upon arrival for the experience, be sure to be able to document your booking via your ticket or booking confirmation on mobile phone or print.

Personal information

  • We carry out the registration of your personal data in order to be able to deliver the goods to you.
  • The personal data will be registered with VisitNordfyn and stored for five years, after which the data will be deleted.

When you purchase an experience on VisitNordfyn, we need the following information:

Name.

  • Address.
  • E-mail address.
  • Phone number.

We carry out the registration of your personal data for the purpose of delivering the goods to you. We ask for your phone number in order to be able to provide you with a good service if something unpredictable happens when delivering your order confirmation, when shipping gift box or on the day of your experience.

The personal data will be registered with VisitNordfyn and stored for five years, after which the data will be deleted. If you have made use of your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must keep your name and address for five years according to the Bookkeeping Act. When personal data is collected through our website, we ensure that it is always done by giving your explicit consent, so that you are informed about what information is being collected and why.

We do not store and transmit customer information encrypted. Information provided to VisitNordfyn is not disclosed or sold, and we do not record any personal data. As a registered customer of VisitNordfyn, you always have the right to object to the registration and you have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are addressed to VisitNordfyn by e-mail.

Your rights

In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at all times.

If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.

Cookies

VisitNordfyn uses cookies for the purpose of optimizing the website and making the visit easy for you. You can delete cookies from your computer at any time.

Log Statistics

VisitNordfyn uses log statistics, which collect information that can give a picture of how many visitors we have, where they come from and where on the website it leaves. Log statistics are used only for the purpose of optimizing VisitNordfyn's website.